Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

How do I get Working Live AI Meetings?

Your Working Live AI Meetings is already set up. All you need to do is record a Meeting to the cloud. After the Meeting, you will receive a Working Live AI Meetings report. If you have any questions, please email [email protected]

I did not receive my email from [email protected] to activate my account.

Please check your spam folder. Also, it may take up to 24 hours to receive your invitation.

I approved the request from [email protected], but my account is not activated yet.

Please check if you are the only user on the account. Sign into Go to User Management / User and be sure there is only one email on the account. Go to Room Management / Zoom Rooms and be sure you do not have a Zoom room. Go to Account Management / Billing and be sure you do not owe Zoom an outstanding balance. If any of these three items need to be fixed, please email us after you do so and we will resend the invitation.

How do I update my Credit Card or billing information?

Please go to My Account and enter your email and password or click on forgot password to reset. You can then update your information and/or reset your password.

How do I cancel my membership?

To cancel your subscription, please fill out the contact form and contact our support team.